Search Salaries
Smarter prices start with HR-reported pay data
Employees: Get a Salary Increase
Salaries
View salary and benefits informationLeads the design and delivery of technical training programs. Determines training objectives by conducting analysis of overall needs and specific skill or knowledge gaps. Manages the development of training programs and materials including outlines, text, handouts, hands on exercises, and training evaluations. Establishes processes to monitor results and collect feedback on training instructors to determine effectiveness and identify areas for improvement. Assesses and manages any contractors utilized to deliver specialized training. May manage IT, product, or equipment training depending on t more...
Leads and supervises the delivery of technical training programs. Helps determine training objectives by identifying skill or knowledge gaps. Develops training programs and materials including outlines, text, handouts, hands on exercises and training evaluations. Monitors results of training and collects feedback on training instructors to determine effectiveness and identify areas for improvement. Requires a bachelor's degree. Typically reports to a manager or head of a unit/department. Supervises a group of primarily para-professional level staffs. May also be a level above a supervisor with more...
Oversees a technical training department. Ensures that the technical training department successfully develops and administers all necessary training. Establishes procedures and guidelines for assessing the quality of training and makes high-level changes if standards are not met or skill or knowledge gaps are identified. Works with other departments in the organization to identify new opportunities to implement helpful training and oversees that implementation. Requires a bachelor's degree. Typically reports to an executive or head of a unit/department. Typically manages through subordinate m more...
Manages a team or unit of technical customer support staff that respond to requests from customers by phone, e-mail, or chat. Provides mentoring, leadership, and organization to supervisors and teams. Implements processes that maximize efficiency and meet or exceed service quality and customer satisfaction goals. Monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Makes recommendations for changes to products or services based on customer feedback and requests. Coordinates across functions to support future produ more...
The Customer Service Coaching and Training Manager researches new training techniques and suggests enhancements to existing customer service training programs. Designs and implements training programs specifically for customer service or contact center staff. Being a Customer Service Coaching and Training Manager provides additional professional development opportunities and resources to customer service staff. Establishes processes and tools to monitor staff performance and use those metrics to provide meaningful feedback focused on service improvements. In addition, Customer Service Coaching more...
Designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Assesses training effectiveness and defines future needs by reviewing and analyzing staff performance me more...
Designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Assesses training effectiveness and defines future needs by reviewing and analyzing staff performance me more...
Supervises a technical support team that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Trains staff in products, features, standard policies, and best practices. Identifies opportunities for operational improvements and implements solutions. Monitors queues, response times, and staff performance. Responds to escalated issues to develop and communicate solutions for complex or critical issues. Has a high level and up to date knowledge of products. Typically requires a bachelor's degree more...
Manages an organization's technical customer support policies, objectives, and initiatives. Provides mentoring, leadership, and organization to managers and supervisors. Oversees the creation and implementation of processes that maximize efficiency and meet or exceed service quality and customer satisfaction goals. Monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Makes recommendations for changes to products or services based on customer feedback and requests. Engages in resource planning and decision-making. more...
The Manufacturers Technical Support Customer Liaison provides employees with technical information beyond their ability to readily locate. Manages dealer and manufacturer technical problems in an expedient and cost effective manner for the customer. Being a Manufacturers Technical Support Customer Liaison requires a high school diploma. Serves as a liaison between the manufacturer and employee on technical problems encountered by the dealership. In addition, Manufacturers Technical Support Customer Liaison typically reports to a supervisor or manager. Being a Manufacturers Technical Support Cu more...
Hot Topics for HR Professionals
Participation Made Easy
Simplify survey management, participation, and analysis with a single, centralized library for all your compensation data sources. Streamline your survey selection, data loading, participation, and analysis. Automatically participate in surveys with one-click exports to third-party survey participation templates.
Work Together Seamlessly
An accurate job description starts with collaboration.
With JobArchitect you can share job descriptions with hiring managers and others in your organization and easily manage the review and approval process using the centralized command center.
Industry Surveys
Get comprehensive, reliable US compensation data for your specific industry, company size, and labor market.
Browse our complete catalog, showcasing more than 30 regional and global surveys with all the information and data points you need to get pay right.
Hot Topics for Job Salary Data
Adjust Employee SalaryIndividualize employee pay based on unique job requirements and personal qualifications. |
|
Price My Industry JobsGet the latest market pricing for benchmark jobs and jobs in your industry. |
|
Individualize employee pay based on unique job requirements and personal qualifications.
Get the latest market pricing for benchmark jobs and jobs in your industry.
Analyze the market and your qualifications to negotiate your salary with confidence.
Search thousands of open positions to find your next opportunity.